OpenText™ RightFax: The Market-Leading Fax Server Solution

New Release: Version 16.6

What is OpenText RightFax?

RightFax is the premiere enterprise fax server solution, with on-premise, hybrid, and cloud deployment options. As an automated electronic document delivery system, RightFax integrates with most desktop and business applications, including most EMR systems. RightFax is the leader in FoIP, allowing fax traffic can now be move across the IP network and delivering high levels of performance, reliability, and scalability. FoIP enabled Brooktrout channels – SR140 – are extremely flexible and support the full spectrum of codecs and protocols, including T.38 over SIP or H.323.

Eliminate Fax Boards

Leverages Existing VoIP Network

Lower Fax Telephony Costs

Enhance your Business Processes with RightFax

  • Unified Communications Strategy
  • Server Consolidation through Virtualization
  • Prevent costly systems disruptions
  • Use Your IP Network for Faxing (FoIP Ready)

How RightFax Works

The RightFax fax server operates similarly to an email server by allowing you to send and receive documents electronically and eliminating the need for costly, stand-alone fax machines. It allows you to send faxes from multi-function printers (MFPs), desktop applications, email applications, any third-party application such as Office 365 or an EMR system.

Eliminate Costly Circuits and Use Your IP Network for Faxing

How does Fax over IP (FoIP) work?


RightFax communicates via FoIP through Dialogic Brooktrout SR140 software which is included on a RightFax FoIP enabled channel. Once the call is set up, the fax payload is transmitted via T.38 (recommended) between the fax server, the communication device, and the end point. The end point may be a fax server or a classic fax machine. In the case of a media gateway, the gateway is responsible for connecting the call to the traditional Public Switched Telephone Network (PSTN) and completing the path to the receiving device. Typically these devices are part of a larger VoIP/FoIP infrastructure providing voice, fax, email, and messaging.


Key Benefits of FoIP:

  • Leverage your existing VoIP network
  • Eliminate the need for physical servers and fax boards
  • Can reduce fax telephony costs
  • Fits seamlessly into unified messaging and communication strategies
  • Simplify redundancy and disaster recovery

Want to learn more about RightFax?

RightFax Implementation: The first 10 questions to ask

Did you know? RightFax is 100% software and supports Virtual Server deployments – that means no more physical fax boards or physical servers.

Desktop/Internal Systems Integrations
  1. Do you want to send and receive faxes from email?
  2. What software do you need to integrate with RightFax?
  3. What are your current document transmission processes?
RightFax Environment
  1. Will you install on a virtual or physical server?
  2. Where will the data be stored?
  3. Do you need to build in redundancy?
Gateway/Telephony Options
  1. How will you connect RightFax to your phone system?
  2. Do you need to send from multiple geographic locations?
  3. What is your path to the PTSN?
  4. Analog? Digital? VoIP?

RightFax and SIP Trunking


SIP Trunking can help organizations lower their operating expenses by allowing them to remove costly PSTN connections, including analog lines and T1 / PRI / TDM circuits that have been traditionally reserved exclusively for fax. SIP Trunking allows fax traffic to be routed over an organizations existing IP network using either the T.38 or G.711 protocol. The endpoint for these RightFax SIP Trunks can be the organization’s VoIP PBX, a Fax Gateway or a cloud fax service provider where the fax will be delivered over the PTSN.

RightFax Supports SIP Trunking from most major providers.

Want to learn more about RightFax?

Redundancy and Disaster Recovery – Why it Matters


Communication systems disruptions, even minor, can have a significant impact on your business. Electrical outages, telecommunications equipment failures, catastrophic events can cause your primary fax server to fail and become unavailable to send, receive and manage your communications. No matter what the cause, unplanned downtime of your fax server can have devastating consequences to your business and your profitability.

Examples of different RightFax system design strategies that will enhance Disaster Recovery and promote High Availability

Single RightFax Server

•No Redundancy
•Multiple Single Points of Failure

Single Server with Cold Spare

•Simple Redundancy
•Manual Cut-Over Process

RightFax Collective

•Load Balancing
•Up to 12 Servers
•Shared Services  Module required
•No interruption when one server goes down

Geo Redundancy RightFax Collective

•Multiple Data Centers
•High-speed IP-based Communication
•Added Layer of Redundancy

Professional Services and Support


Advantage provides professional services ranging from RightFax project planning, standby support, to system design and implementation. Our expertise covers Fax-over-IP (FoIP), fax gateways , fax virtualization, RightFax Shared Services, least-cost routing (LCR), Cisco fax, Avaya, ShoreTel, Mitel, and MFP fax integrations. Our U.S. based helpdesk is staffed by certified RightFax engineers that are available to assist you Mon-Fri from 8 a.m. to 8 p.m. (Eastern Time). 24/7 support plans are available.

Why Choose Advantage for Your Professional Services and Support?

Proven Expertise

We installed the first high-availability clustered RightFax solution more than 16 years ago and we have never looked back. Our team of experts now performs more than 100 installations every year. It’s no surprise that Fortune 1000 companies, major hospitals, and national government agencies regularly turn to Advantage for help with RightFax, Fax Over IP (FoIP) and related integrations.


Clients that work with us find a dedicated group of professionals ready to help them move through projects as quickly and efficiently as possible while effectively communicating every step of the way. We utilize detailed statements of work (SOW) to make sure all important points are understood before we start the project. Fixed fee engagements ensure you get what you pay for— results!

Privacy Policy

We are committed to protecting your privacy. On our websites, phone, and via email forms you may be asked for personal information (name, e-mail address, telephone number, etc). The information that you provide us will help us serve your requests for product information and pricing. We do not sell or distribute any of your information to marketing firms or any other third party. To facilitate your requests we will share pertinent information, as required, with the related manufacturer.

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